Accessibility Statement

Effective date: August 4, 2026

Our Commitment

Twenty One Doors LLC (“Twenty One Doors,” “we,” “us,” or “our”) is committed to providing a website and online shopping experience that is accessible to the widest possible audience, regardless of ability, disability, technology, or method of access.

We believe every customer should be able to obtain information about our products, use our website, communicate with us, and purchase our products with dignity, independence, and substantially equivalent ease of use.

Accessibility is an ongoing responsibility. Websites, assistive technologies, browsers, devices, and accessibility standards change over time. We therefore review and improve our digital experiences on an ongoing basis.

Scope of This Statement

This Accessibility Statement applies to twentyonedoors.com and the digital content, features, and services that Twenty One Doors owns, controls, or operates through that website.

Some portions of the website may link to or incorporate services supplied by independent third parties, such as payment processors, subscription platforms, social media services, embedded video providers, review platforms, shipping providers, or other applications. Our approach to third-party services is described below.

Accessibility Standard

Our goal is for twentyonedoors.com to provide an accessible user experience consistent with the Web Content Accessibility Guidelines, currently WCAG 2.2 Level AA, published by the World Wide Web Consortium.

WCAG provides guidance for making digital content more accessible to people with a wide range of disabilities, including people who are blind or have low vision, people who are deaf or hard of hearing, people with limited mobility, people with speech disabilities, people with cognitive or learning disabilities, and people who use assistive technologies.

WCAG is an important technical guide, but no single standard can address every individual accessibility need or every combination of technologies. We therefore also consider user feedback, practical usability, and compatibility with commonly used assistive technologies as part of our accessibility efforts.

Measures We Take to Support Accessibility

As part of our ongoing accessibility program, Twenty One Doors works to incorporate accessibility into the design, development, operation, and maintenance of our website. These efforts include, as applicable:

• Considering accessibility when creating or updating website content, navigation, templates, forms, product pages, account features, and purchasing functions.
• Working toward keyboard access for interactive controls, menus, links, forms, and other website functions.
• Using meaningful headings, labels, link descriptions, and page structures intended to support screen readers and other assistive technologies.
• Providing text alternatives for meaningful images and identifying decorative images appropriately.
• Maintaining sufficient color contrast and avoiding reliance on color alone to communicate important information.
• Supporting text enlargement, browser zoom, reflow, and different screen sizes where reasonably possible.
• Providing visible keyboard focus indicators and a logical focus order.
• Providing labels, instructions, status messages, and error information for forms.
• Reviewing checkout, account, subscription, and payment experiences for accessibility barriers.
• Providing captions, transcripts, audio descriptions, or other alternatives for multimedia when appropriate to the content.
• Considering accessibility when selecting, configuring, or renewing third-party services.
• Conducting periodic automated and manual accessibility reviews.
• Evaluating accessibility feedback and prioritizing remediation based on the nature and impact of the reported barrier.
• Providing accessibility information and guidance to employees, contractors, or service providers whose work affects the website.

Our accessibility work is ongoing, and these measures may evolve as our website, products, services, and applicable standards change.

Assessment and Testing

We use or intend to use a combination of methods to evaluate accessibility, which may include:

• Automated accessibility testing.
• Manual keyboard testing.
• Screen-reader and assistive-technology testing.
• Review of color contrast, text resizing, zoom, focus order, forms, error messages, images, multimedia, and navigation.
• Testing of important customer journeys, including locating products, reviewing product information, adding products to a cart, applying promotions, creating or accessing an account, managing a subscription, and completing checkout.
• Reviews by qualified internal personnel, external accessibility professionals, and, when available, people who use assistive technologies.

Automated testing can identify some accessibility issues but cannot identify every barrier. We therefore do not rely exclusively on automated testing, accessibility widgets, or overlays to evaluate the accessibility of our website.

Compatibility

Our website is intended to work with current versions of widely used browsers, operating systems, devices, and assistive technologies. Accessibility and functionality may be affected by factors outside our control, including:

• Older or unsupported browsers and operating systems.
• Unusual browser configurations.
• Disabled JavaScript or other required browser features.
• Outdated assistive technology.
• Third-party browser extensions.
• Third-party content or services.

For the best experience, we recommend using the most recent stable version of your browser, operating system, and assistive technology that is reasonably available to you.

This recommendation does not limit our commitment to helping users who encounter an accessibility barrier.

Third-Party Content and Services

Our website may use or link to content, applications, platforms, or services operated by independent third parties. Examples may include payment processing, subscription management, customer reviews, social media content, embedded videos, maps, chat functions, shipping tracking, or other integrations.

Because independent third parties control the design, code, operation, and accessibility of their services, we may not be able to modify every aspect of those services directly. We nevertheless consider accessibility when selecting and working with vendors, communicate reported barriers to appropriate providers, and seek reasonable alternatives when a third-party service prevents a customer from accessing information or completing a transaction.

If you encounter difficulty with third-party content or a third-party service while using our website, please contact us. We will make reasonable efforts to assist you and, when possible, provide the information, service, or transaction through an accessible alternative.

Accessibility Assistance

If you have difficulty accessing any part of our website, viewing product information, completing a purchase, managing a subscription, accessing an account, or using any other feature, please contact us.

We can provide assistance with matters such as:

• Locating or understanding product information.
• Reviewing ingredients, directions, warnings, prices, promotions, shipping information, subscription terms, or other website content.
• Placing an order.
• Applying an available discount or promotional code.
• Managing, changing, pausing, or canceling a subscription.
• Obtaining information in an alternative format.
• Accessing a policy, notice, agreement, receipt, or other document.
• Reporting an accessibility barrier.

We will not charge an additional fee for accessibility assistance. When reasonably possible, we will provide access to the same information, products, prices, promotions, and services available through the website.

Contact Us About Accessibility

To request assistance or report an accessibility issue, please contact:

Twenty One Doors LLC
Accessibility Contact: Customer Care Team
Email: support@twentyonedoors.com
Mailing address: 5250 Lankershim Boulevard, Suite 500, North Hollywood, CA 91601

When contacting us, it is helpful, but not required, to provide:

• The web address or name of the page where you encountered difficulty.
• A brief description of the issue.
• The browser, device, or assistive technology you were using, if you are comfortable providing that information.
• The best way for us to contact you.

You are not required to disclose a medical diagnosis or provide proof of disability to report an accessibility issue or request assistance.

Please do not include sensitive medical, financial, account-password, or complete payment-card information in an email or voicemail.

Our Response Process

We take accessibility feedback seriously. We aim to acknowledge accessibility messages within three business days and to investigate and address reported barriers as promptly as reasonably possible.

The time required to resolve an issue may depend on its nature, technical complexity, impact, whether a third-party provider is involved, and whether an accessible alternative is available while a permanent correction is being developed.

When appropriate, we may:

• Ask for additional information needed to reproduce the issue.
• Provide immediate assistance or an alternative method of access.
• Correct content, code, labeling, navigation, or functionality.
• Work with a third-party service provider.
• Include the issue in a broader website update or remediation project.
• Explain the steps taken or the anticipated path toward resolution.

If you believe your accessibility concern has not been adequately addressed, please request escalation to our Accessibility Coordinator at support@twentyonedoors.com. We welcome the opportunity to work with you toward a practical resolution.

Alternative Formats and Communication Methods

Upon request, and where reasonably possible, we will provide website information or customer assistance through an alternative method or format that is accessible to the requesting individual.

Depending on the request, this may include plain-text email, telephone assistance, a screen-reader-compatible document, large-print materials, captioned content, or another effective communication method.

The appropriate alternative may depend on the nature and complexity of the information, the person’s requested method, available technology, and the need for effective communication.

Known Limitations

Despite our ongoing efforts, some content or functions may occasionally present accessibility challenges. This can occur when new content is added, website software is updated, a third-party integration changes, or an issue is not detected during testing.

We do not assume that the absence of reported problems means that no accessibility barriers exist. We welcome feedback from users and use that feedback to help identify, prioritize, and correct accessibility issues.

If we identify a material limitation that cannot be corrected immediately, we will seek to provide assistance or an accessible alternative while remediation is underway.

No Retaliation

Twenty One Doors will not retaliate against anyone for requesting accessibility assistance, reporting an accessibility concern, or participating in an accessibility review.

Continuing Improvement

Accessibility is not a one-time project. We intend to review this statement and our accessibility practices periodically and after material changes to our website or digital services.

This statement describes our accessibility goals, practices, and continuing efforts as of the date shown above. Because websites, content, integrations, and technology change, occasional accessibility issues may arise. We encourage users to notify us so that we can provide assistance and address the issue.

Updates to This Statement

We may update this Accessibility Statement to reflect changes to our website, accessibility program, testing, remediation efforts, technology, services, or applicable guidance. The “Last reviewed” date at the beginning of this statement identifies the most recent review.

Questions about this statement may be directed to support@twentyonedoors.com.