TERMS OF SERVICE AND USE

Effective Date: August 3, 2026

These Terms of Service and Use, referred to as the “Terms,” govern your access to and use of twentyonedoors.com, related webpages, customer accounts, subscriptions, communications, promotions, and purchases offered by Twenty One Doors, LLC.

In these Terms, “Twenty One Doors,” “we,” “us,” and “our” refer to Twenty One Doors, LLC. “You” and “your” refer to the person accessing the website, creating an account, placing an order, enrolling in a subscription, or otherwise using our services.

Please read these Terms carefully. They contain important information about your legal rights and obligations.

SECTION 33 CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. UNLESS YOU TIMELY OPT OUT, MOST DISPUTES BETWEEN YOU AND TWENTY ONE DOORS MUST BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND NOT IN COURT.

By accessing or using our website, creating an account, placing an order, enrolling in a subscription, or otherwise affirmatively accepting these Terms, you agree to be bound by them.

If you do not agree to these Terms, do not use our website, create an account, place an order, or enroll in a subscription.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our website or purchase products from us. If the age of majority where you live is older than 18, you must have reached the age of majority in your jurisdiction.

A parent or legal guardian may purchase products for a minor. The parent or guardian is responsible for reviewing product labels, determining whether the product is appropriate for the minor, and consulting a qualified healthcare professional when appropriate.

You may not use our website or purchase our products if doing so would violate applicable law.

2. About Twenty One Doors

Twenty One Doors offers wholeness, dietary supplement, skincare, cosmetic, sun care, and personal care products.

Our website may also provide educational materials, product information, founder stories, customer experiences, articles, quizzes, videos, social media content, and other general informational content.

Website content is not a substitute for professional medical advice, diagnosis, or treatment.

3. Product Information

We make reasonable efforts to present product information accurately. Product availability, packaging, labels, ingredients, product appearance, color, texture, scent, taste, size, pricing, promotions, and descriptions may change without notice, subject to applicable law.

Product photographs and digital images are provided for general reference. Appearance may vary because of lighting, photography, screen settings, manufacturing updates, packaging changes, ingredient sourcing, or natural variation. Natural ingredients may vary in color, appearance, texture, scent, or taste. Such variations do not necessarily mean that a product is defective.

The product label and packaging delivered with the product contain important directions, warnings, ingredient information, serving information, expiration or best-by information, and storage instructions. You are responsible for reading and following the product label before use.

If website information conflicts with the label physically provided with the product, stop using the product and contact us for clarification.

4. Dietary Supplement Disclaimer

Statements concerning dietary supplements have not necessarily been evaluated by the United States Food and Drug Administration.

Where required in connection with a dietary supplement structure or function claim, the following disclaimer applies:

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Dietary supplements are not intended to replace a varied diet, appropriate nutrition, prescribed medication, professional medical care, or emergency treatment.

Information provided by Twenty One Doors is for general educational and informational purposes only. Nothing on our website or in our communications is intended to constitute medical advice, diagnosis, treatment, or a recommendation to discontinue or modify medical care.

5. Health and Medical Precautions

Consult a physician, pharmacist, registered dietitian, or other qualified healthcare professional before using a dietary supplement, skincare product, cosmetic product, or sun care product if you:

• Are pregnant, attempting to become pregnant, or nursing
• Are under medical supervision
• Take prescription or nonprescription medication
• Use other dietary supplements
• Have a known or suspected medical condition
• Have allergies or sensitivities
• Are preparing for or recovering from surgery
• Are purchasing a product for a child
• Have questions about whether a product is appropriate for you

Do not disregard professional medical advice or delay seeking medical care because of information provided by Twenty One Doors. If you believe you are experiencing a medical emergency, call 911 or the appropriate emergency service immediately.

6. Directions, Warnings, and Adverse Reactions

Use each product only as directed on its label. Do not exceed the recommended serving or amount. Keep dietary supplements and other products out of reach of children unless the product label expressly provides otherwise. Do not use a product if its safety seal is missing, damaged, or appears to have been altered.

Discontinue use and consult a qualified healthcare professional if you experience an allergic reaction, irritation, sensitivity, or other adverse reaction. Individual experiences and results vary. Twenty One Doors does not guarantee any particular health, cosmetic, skincare, lifestyle, or other result.

If you believe you have experienced a serious adverse event associated with one of our products, seek appropriate medical care and contact us promptly at support@twentyonedoors.com.

When reporting a product concern, please provide, if available:

• Your name and contact information
• The product name
• The lot number
• The expiration or best-by date
• The date and place of purchase
• A description of what occurred
• Photographs of the product and packaging
• Other information reasonably needed to investigate the report

Providing information to us does not replace obtaining appropriate medical care or reporting an emergency to emergency services.

7. Topical, Skincare, Cosmetic, and Sun Care Products

Unless a label states otherwise, topical, skincare, cosmetic, and sun care products are for external use only.

Avoid contact with the eyes and other sensitive areas unless the product is specifically intended for use in those areas. Conduct a patch test before first use when recommended on the label or when you have sensitive skin or a history of allergic reactions. Stop use if irritation, rash, swelling, or another adverse reaction occurs.

Sun protection products must be used and reapplied according to their labels. No sun protection product eliminates all risks associated with sun exposure. Follow appropriate sun safety practices, including seeking shade and wearing protective clothing when appropriate.

8. Orders

When you place an order, you represent that:

• The information you provide is accurate, complete, and current
• You are authorized to use the selected payment method
• Your purchase complies with applicable law
• You are purchasing for personal or household use unless we have authorized another use in writing

An order confirmation acknowledges receipt of your order. It does not necessarily mean that we have accepted the order.

We may accept, refuse, cancel, or limit an order for legitimate reasons, including product unavailability, inventory or fulfillment errors, pricing or description errors, suspected fraud or unauthorized payment, suspected resale, violation of purchase limits, promotion abuse, an incorrect or undeliverable address, legal restrictions, or a violation of these Terms.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method, subject to applicable law and payment processor procedures.

9. Pricing, Taxes, and Payment

Prices are displayed in United States dollars unless otherwise stated. Applicable taxes, shipping charges, and other fees will be displayed at checkout when required.

You authorize Twenty One Doors and its payment service providers to charge your selected payment method for the total amount disclosed at checkout.

Prices and promotions may change before an order is placed. We will not increase the price of a completed one-time order after acceptance without your agreement, except to correct an obvious error before shipment and subject to applicable law.

If a product is mistakenly listed at an incorrect price, we may cancel the affected order and issue a refund. When practicable, we may give you an opportunity to purchase the product at the correct price.

You are responsible for keeping your billing and payment information current.

10. Subscriptions and Automatic Renewal

Some products may be offered through a subscription, automatic renewal, or subscribe-and-save program.

Before you enroll, we will present the material subscription terms clearly and conspicuously, including, as applicable:

• That the subscription automatically renews or continues until canceled
• The recurring price
• The billing and shipment frequency
• Taxes and shipping charges
• The cancellation policy
• The deadline for canceling before the next order
• Any minimum purchase obligation
• The length of any free trial or introductory period
• The price that will apply after a trial or introductory period
• Other material automatic-renewal terms required by law

By affirmatively enrolling in a subscription, you authorize Twenty One Doors and its payment providers to charge your selected payment method at the disclosed recurring price and frequency, plus applicable taxes and shipping, until you cancel or the subscription ends.

Subscription prices may change only after we provide the notice and obtain any consent required by applicable law.

11. Subscription Acknowledgment and Records

After you enroll, we will provide an acknowledgment that you can retain. The acknowledgment will include or provide access to the material subscription terms, cancellation policy, and information explaining how to cancel.

You are responsible for providing and maintaining a working email address and accurate contact information.

We may retain records of subscription enrollment, affirmative consent, disclosures presented at enrollment, confirmation communications, modifications, and cancellation activity as permitted or required by law.

12. Canceling, Skipping, or Modifying a Subscription

You may cancel a subscription before the applicable processing deadline through the online customer account or subscription management portal made available through our website.

If you enrolled online, we will provide an online cancellation method as required by applicable law. You may also request assistance by contacting support@twentyonedoors.com. Emailing customer support is not intended to replace any online cancellation method required by law.

Cancellation will apply to future subscription orders that have not entered processing. If an order has already entered processing, cancellation may take effect after that order, subject to the cancellation terms disclosed at enrollment and applicable law.

Any available option to pause, skip, reschedule, exchange, or modify a subscription will be described in the applicable subscription portal or offer. We will not require a customer who enrolled online to complete unnecessary or obstructive steps to cancel.

13. Subscription Notices

We will provide renewal reminders, trial-ending notices, price-change notices, material-change notices, or other subscription notices when required by applicable law.

Notices may be sent electronically to the email address or other electronic contact information associated with your account. Your failure to read a properly delivered notice does not invalidate the notice, except where applicable law provides otherwise.

14. Shipping and Delivery

Available shipping methods, charges, restrictions, and estimated delivery windows will be presented at checkout or described in our Shipping Policy.

Delivery dates are estimates unless we expressly state otherwise. Delays may occur because of carrier operations, weather, supply interruptions, address problems, holidays, governmental action, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after an order enters processing.

Title to and risk of loss for products purchased from us pass to you upon delivery to the shipping address provided with your order, except where applicable law provides otherwise.

If tracking shows that a package was delivered but you cannot locate it, contact the carrier and then contact us promptly. We may request information reasonably necessary to investigate the delivery.

15. Returns, Refunds, Exchanges, and Damaged Products

Returns, refunds, exchanges, damaged products, incorrect shipments, refused deliveries, and final-sale items are governed by our Refund Policy, which is incorporated into these Terms.

The Refund Policy in effect when you place an order will generally govern that order, except where applicable law requires otherwise.

Contact us promptly if a product arrives damaged, defective, contaminated, opened, incomplete, or different from what you ordered. We may request photographs, packaging, lot information, and proof of purchase.

Nothing in these Terms or our Refund Policy limits a refund, replacement, warranty, or other remedy that cannot legally be limited.

16. Personal Use and Unauthorized Resale

Products purchased through our website are intended for personal or household use unless we authorize resale or distribution in writing.

You may not purchase products for unauthorized resale, misrepresent yourself as an authorized retailer, alter or repackage a product, remove or change lot numbers or labeling, sell expired or diverted products, make unauthorized product claims, or use Twenty One Doors trademarks or marketing materials without permission.

We may cancel or limit orders that we reasonably believe involve unauthorized resale, diversion, fraud, or abuse.

17. Promotions, Discount Codes, Giveaways, and Sweepstakes

Promotions, discount codes, gifts with purchase, giveaways, contests, referral programs, and sweepstakes may be governed by additional terms or official rules.

Unless expressly stated otherwise, discount codes cannot be combined, have no cash value, cannot be sold or transferred, do not apply to taxes or shipping, and are subject to stated dates, product availability, and purchase limits.

We may cancel transactions involving fraud, manipulation, or abuse. If promotion-specific terms conflict with these Terms, the promotion-specific terms control for that promotion.

A purchase will not be required to enter a sweepstakes when prohibited by law.

18. Accounts and Account Security

You may be permitted to create a customer account. You are responsible for providing accurate information, keeping login credentials confidential, restricting access to your account and devices, keeping contact and payment information current, and all activity conducted through your account.

Notify us promptly at support@twentyonedoors.com if you suspect unauthorized access or use.

We may require reasonable verification before providing account access, changing account information, processing certain requests, or disclosing account-related information. We may suspend or close accounts used for fraud, abuse, unlawful activity, or violations of these Terms.

19. Email and Transactional Communications

By providing an email address, you agree that we may send order confirmations, shipping notices, subscription notices, security alerts, product safety notices, recall information, account communications, customer service messages, and other transactional communications.

Transactional communications are not marketing communications and may continue even if you opt out of promotional emails.

If you separately consent to marketing emails, you may unsubscribe through the link provided in the email. Unsubscribing from marketing emails does not cancel a subscription or prevent transactional communications.

20. Text Messages and Mobile Communications

If you separately consent to receive text messages, you authorize Twenty One Doors and its service providers to send messages to the number you provide, subject to the disclosures presented when you enroll.

Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

You may reply STOP to opt out of marketing text messages and HELP for assistance, subject to the instructions provided in the message program.

You represent that you are the subscriber or customary user of the telephone number you provide and are authorized to consent to messages at that number. Notify us promptly if you discontinue or transfer the number.

Transactional text messages and marketing text messages may be subject to different consent and opt-out rules. Additional SMS Terms may apply and are incorporated into these Terms when presented.

21. Reviews, Testimonials, and User Submissions

You may be permitted to submit reviews, ratings, comments, photographs, videos, feedback, questions, social media content, or other material, collectively referred to as “User Content.”

You represent that you own or control the necessary rights to the User Content, that it reflects your honest opinions and actual experience, that it is accurate and not misleading, and that it does not violate law or another person’s rights.

You must disclose any material relationship, free product, discount, payment, employment, family relationship, or other connection that could affect the credibility of your statements.

You may not submit User Content containing unlawful, defamatory, threatening, obscene, deceptive, discriminatory, infringing, malicious, fraudulent, or confidential material.

We may moderate, decline, remove, or restrict User Content, but we are not obligated to do so. Testimonials describe individual experiences and do not guarantee that another person will receive the same results.

22. License for User Content

By submitting User Content directly to Twenty One Doors or tagging or otherwise designating content for our use, you grant us a nonexclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, adapt, crop, format, translate, and publish that User Content for legitimate business purposes, including customer service, product improvement, education, advertising, and marketing, subject to applicable law and our Privacy Policy.

This license includes the right to display the name, social media handle, image, likeness, or other identifying material you included with the User Content, but only to the extent you had the right to provide it.

No compensation is owed unless we have agreed otherwise in writing.

We may remove User Content from future marketing use after receiving a reasonable request, but removal may not be possible for materials already printed, distributed, archived, or incorporated into completed campaigns.

This section does not replace a separate model release, influencer agreement, content license, or other written agreement when one is appropriate.

23. Feedback and Product Ideas

If you voluntarily provide suggestions, concepts, ideas, product requests, improvements, or other feedback, you grant Twenty One Doors a nonexclusive, worldwide, perpetual, irrevocable, royalty-free right to use and develop that feedback without compensation or attribution.

Do not submit confidential information, proprietary formulas, or ideas that you expect us to treat as confidential unless we have first signed a separate written confidentiality agreement.

24. Acceptable Use

You may not use the website unlawfully; attempt unauthorized access; interfere with security or operation; introduce harmful code; scrape or harvest content in violation of law or our instructions; circumvent limits; impersonate another person; provide false information; infringe another person’s rights; use our website or content to train an artificial intelligence system without written authorization; create confusion about sponsorship or affiliation; or assist another person in prohibited conduct.

We may investigate suspected violations and cooperate with lawful governmental requests.

25. Intellectual Property

The website and its contents, including trademarks, product names, logos, trade dress, designs, photographs, videos, graphics, text, packaging, product descriptions, page layouts, software, and other materials, are owned by or licensed to Twenty One Doors and are protected by intellectual property laws.

Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable right to access and use the website for personal, noncommercial purposes.

You may not copy, reproduce, publish, distribute, modify, transmit, create derivative works from, sell, license, publicly display, commercially exploit, or otherwise use our intellectual property without prior written permission, except where applicable law expressly permits the use.

No license to use a Twenty One Doors trademark is granted by implication, estoppel, or otherwise.

26. Copyright Complaints

If you believe material on our website infringes your copyright, send a written notice to support@twentyonedoors.com containing:

• Identification of the copyrighted work
• Identification and location of the allegedly infringing material
• Your name, address, telephone number, and email address
• A good-faith statement that the disputed use is not authorized by the copyright owner, its agent, or law
• A statement under penalty of perjury that the notice is accurate and that you are the copyright owner or authorized to act for the owner
• Your physical or electronic signature

We may remove or restrict access to material when appropriate. Knowingly submitting a materially false infringement claim may expose the sender to liability.

27. Third-Party Services and Links

Our website may use or link to services operated by third parties, including Shopify, payment processors, subscription providers, shipping carriers, analytics services, advertising platforms, social media platforms, and customer service providers.

Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for third-party websites, content, products, services, availability, security, or business practices. A link or integration does not necessarily mean that Twenty One Doors endorses or guarantees the third party.

28. Privacy

Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy, which is incorporated into these Terms.

Our website may use cookies, pixels, analytics tools, advertising technologies, and similar technologies as explained in the Privacy Policy and any cookie or privacy choices presented on the website.

29. Product Safety, Withdrawals, and Recalls

We may contact you concerning product safety information, label changes, warnings, adverse events, corrections, withdrawals, or recalls.

You agree to follow reasonable safety and recall instructions. Safety and recall communications are transactional and may be sent even if you have opted out of marketing communications.

We may request product photographs, lot numbers, packaging, proof of purchase, or other information reasonably necessary to investigate a concern.

30. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website, content, services, and products are provided on an “as is” and “as available” basis.

Twenty One Doors disclaims warranties not expressly provided in writing, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement, to the fullest extent those warranties may legally be disclaimed.

We do not warrant that the website will always be available, uninterrupted, secure, or error-free; that content will always be complete or current; that every product will be suitable for every person; that products will produce a particular result; or that website defects will always be corrected immediately.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

31. Limitation of Liability

To the fullest extent permitted by law, Twenty One Doors and its members, owners, officers, employees, contractors, representatives, service providers, licensors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption arising from the website, products, services, or these Terms.

To the fullest extent permitted by law, our total aggregate liability for a claim relating to a product, order, service, or website use will not exceed the greater of the amount you paid for the product, order, or service giving rise to the claim or one hundred United States dollars.

These limitations do not apply to liability that cannot legally be limited, including liability for fraud, willful misconduct, personal injury, death, or product liability to the extent applicable law prohibits limitation.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

32. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Twenty One Doors and its members, owners, officers, employees, contractors, representatives, service providers, and affiliates from third-party claims, liabilities, damages, judgments, losses, and reasonable costs arising from:

• Content you submit
• Your unlawful or intentional misuse of the website or services
• Your infringement of another person’s intellectual property, privacy, publicity, or other rights
• Your material violation of these Terms
• Your fraudulent or unlawful conduct

We reserve the right to control the defense of a covered claim. You agree to provide reasonable cooperation. You may not settle a claim imposing liability, obligations, or admissions on Twenty One Doors without our written consent.

33. Dispute Resolution, Mandatory Individual Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

33.1 Agreement to Arbitrate

Except for the claims and remedies identified below, you and Twenty One Doors agree that any dispute, claim, or controversy arising out of or relating to these Terms, our website, an account, a communication, a subscription, a purchase, a product, advertising, privacy, or the relationship between you and Twenty One Doors will be resolved through final and binding individual arbitration.

This agreement applies to claims based in contract, tort, statute, regulation, fraud, misrepresentation, or any other legal theory, whether the claim arose before or after you accepted these Terms.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

33.2 Exceptions

Either party may:

• Bring an eligible individual claim in small claims court
• Seek temporary or emergency injunctive relief from a court to preserve the status quo or prevent immediate and irreparable harm while arbitration is pending
• Bring a claim concerning infringement or misuse of intellectual property rights in court
• Make a report or complaint to a governmental or regulatory agency
• Participate in an investigation or enforcement action brought by a governmental agency
• Seek public injunctive relief to the extent the right to seek that relief cannot legally be waived

This section does not limit the authority of the FDA, FTC, California Attorney General, district attorneys, or other governmental agencies.

33.3 Informal Dispute Resolution

Before beginning arbitration, the person asserting a claim must send an individualized written Notice of Dispute.

A notice to Twenty One Doors must be sent by email to support@twentyonedoors.com with the subject line “Notice of Dispute” and by United States mail to the address in Section 43.

The notice must include the claimant’s name, address, email address, telephone number, order or account information if applicable, a description of the dispute, the facts supporting the claim, the relief requested, and the claimant’s personal signature.

A notice to you may be sent to the contact information associated with your account or transaction.

The parties will attempt in good faith to resolve the dispute for 30 days after receipt of a complete notice. Any limitations period and filing-fee deadline will be tolled during that 30-day period to the extent permitted by law.

If the dispute is not resolved, either party may begin arbitration. Compliance with this informal process is a condition precedent to arbitration, unless a court or arbitrator determines that enforcing the requirement would be unlawful.

33.4 Arbitration Administrator and Rules

Arbitration will be administered by the American Arbitration Association, referred to as the “AAA,” under its Consumer Arbitration Rules and Mediation Procedures in effect when the arbitration is filed, as modified by these Terms.

If the filing qualifies as a mass arbitration under the AAA’s then-current standards, the AAA Mass Arbitration Supplementary Rules and applicable fee schedule will also apply.

AAA rules and filing information are available at www.adr.org.

If the AAA is unavailable or declines to administer the arbitration and the parties cannot agree on another administrator, either party may ask a court with jurisdiction to appoint an arbitrator or administrator under Section 5 of the Federal Arbitration Act.

33.5 Arbitrator’s Authority

The arbitrator has exclusive authority to resolve disputes concerning the interpretation, applicability, scope, enforceability, or formation of these Terms or this arbitration agreement, except that a court will decide disputes concerning whether an arbitration agreement was formed, whether a party validly opted out, the enforceability of the class and representative action waiver, and any request that applicable law requires a court to decide.

The arbitrator may award any individual remedy available in court under applicable law, including damages, declaratory relief, and injunctive relief. The arbitrator may award public injunctive relief to the extent applicable law requires that remedy to remain available in arbitration.

The arbitrator must provide a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

Judgment on an award may be entered in any court with jurisdiction. An award may be reviewed or vacated only on the limited grounds permitted by applicable law.

33.6 Arbitration Procedures and Location

The arbitration may be conducted through written submissions, by telephone, by videoconference, or in person, as permitted by the applicable rules.

If an in-person hearing is required, it will occur at a reasonably convenient location for the consumer, unless the parties agree otherwise or the arbitrator determines another location is appropriate under applicable law and the AAA rules.

33.7 Arbitration Fees and Attorneys’ Fees

Filing, administration, and arbitrator fees will be allocated under the AAA Consumer Arbitration Rules, the AAA Consumer Arbitration Fee Schedule, and applicable law.

Twenty One Doors will pay fees that applicable law or the AAA rules require a business to pay. If a fee allocated to you would make arbitration prohibitively expensive compared with court, we will consider a reasonable written request to pay that fee, subject to the arbitrator’s authority and applicable law.

Each party will ordinarily bear its own attorneys’ fees and costs. The arbitrator may award fees or costs when authorized by applicable law, the applicable rules, or a valid settlement offer.

33.8 Individual Proceedings and Class Action Waiver

YOU AND TWENTY ONE DOORS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, OR REPRESENTATIVE PROCEEDING.

Except as expressly provided for public injunctive relief or by the AAA Mass Arbitration Supplementary Rules, the arbitrator may not combine claims of different individuals, preside over a class or representative proceeding, or award relief to or for the benefit of anyone other than the individual parties to the arbitration.

This waiver does not prevent the parties from participating in a class-wide settlement. It does not prohibit a governmental agency from seeking relief authorized by law.

33.9 Public Injunctive Relief

Nothing in these Terms waives a right to seek public injunctive relief when that right cannot legally be waived.

If applicable law permits the arbitrator to award public injunctive relief, the arbitrator may consider that request. If applicable law requires a request for public injunctive relief to be decided by a court, that request will be severed and decided by a court after the arbitrator resolves arbitrable claims, unless the court determines otherwise.

33.10 Coordinated or Mass Arbitration

If 25 or more similar arbitration demands are filed against the same or related parties and the claimants are represented or coordinated by the same or coordinated counsel, the demands will be administered under the AAA Mass Arbitration Supplementary Rules when the AAA determines those rules apply.

Each claimant must satisfy the individualized Notice of Dispute requirement. Counsel for coordinated claimants and counsel for Twenty One Doors will cooperate in good faith with the AAA regarding filing integrity, administration, mediation, process-arbitrator procedures, and efficient scheduling.

Nothing in this subsection authorizes class arbitration, combines the merits of individual claims without consent, or prevents either party from exercising a right provided by the AAA’s applicable rules.

33.11 Thirty-Day Right to Opt Out

You may opt out of the arbitration agreement and class action waiver by sending written notice within 30 days after the date you first affirmatively accept these Terms.

The opt-out notice must be emailed to support@twentyonedoors.com with the subject line “Arbitration Opt-Out” or mailed to the address in Section 43.

Your notice must include your full name, mailing address, email address used for your order or account, a clear statement that you are opting out of the arbitration agreement, and your personal signature.

An opt-out applies only to the individual who submits it. Opting out will not affect the remaining provisions of these Terms or your ability to purchase products. If you timely opt out, neither party will be bound by this arbitration agreement for disputes between you and Twenty One Doors.

33.12 Jury Trial Waiver

For any dispute that proceeds in court rather than arbitration, YOU AND TWENTY ONE DOORS KNOWINGLY AND VOLUNTARILY WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY RIGHT TO A TRIAL BY JURY.

33.13 Arbitration Severability and Survival

If a court determines that the class action waiver is unenforceable as to a particular claim or request for relief, that claim or request will proceed in court after all arbitrable claims are resolved, unless applicable law requires otherwise.

If another part of this arbitration agreement is found invalid or unenforceable, it will be severed to the minimum extent necessary, and the remainder will remain effective, unless the invalid provision is essential to the agreement to arbitrate.

This arbitration agreement survives termination of these Terms, closure of an account, cancellation of a subscription, completion of a purchase, and the end of the relationship between you and Twenty One Doors.

34. Governing Law and Court Venue

The Federal Arbitration Act governs Section 33. Except as preempted by federal law, these Terms and disputes arising from them are governed by California law, without regard to conflict-of-law principles.

For a claim permitted to proceed in court, and except where applicable consumer law permits or requires another forum, the parties consent to the state and federal courts located in Los Angeles County, California.

Nothing in this section prevents an eligible party from using small claims court or exercising a right that cannot legally be waived.

35. Changes to These Terms

We may update these Terms prospectively to reflect changes in our products, services, business practices, technology, dispute-resolution procedures, or legal obligations.

The revised Terms will display a new effective date. If a change materially affects an existing subscription or ongoing contractual relationship, we will provide the notice and obtain any consent required by law.

Changes will not retroactively alter the terms governing a completed purchase unless required by law or agreed to by the affected customer.

Continued use of the website after revised Terms become effective constitutes acceptance for future website use. Additional affirmative consent may be requested when required by law. A material change to Section 33 will not eliminate a valid prior arbitration opt-out without your express agreement.

36. Suspension and Termination

We may restrict, suspend, or terminate access to the website, an account, a promotion, or a service if we reasonably believe these Terms have been violated; fraud, abuse, unlawful conduct, or a security risk has occurred; continued access may cause harm; or suspension is required by law.

Termination does not eliminate obligations or rights that arose before termination. Provisions that by their nature should survive will remain effective.

37. Events Beyond Our Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disaster, fire, epidemic, pandemic, labor interruption, carrier disruption, supply shortage, utility or internet failure, cyberattack, governmental action, civil disturbance, war, or similar events.

This section does not excuse obligations that cannot legally be limited.

38. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms as part of a merger, acquisition, financing, reorganization, sale of assets, change of control, or transfer of the website or relevant business, subject to applicable law.

39. Severability

Except as specifically provided in Section 33, if a provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed to the minimum extent necessary. The remaining provisions will continue in effect.

40. No Waiver

A failure or delay by Twenty One Doors to enforce a provision does not waive our right to enforce that or another provision later.

A waiver is effective only if it is in writing and signed by an authorized representative of Twenty One Doors.

41. Entire Agreement and Order of Priority

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, subscription terms presented at enrollment, SMS Terms when applicable, and additional terms expressly applicable to a product, promotion, or service, constitute the agreement between you and Twenty One Doors concerning the matters they address.

If additional terms conflict with these Terms, the additional terms will control for the specific product, promotion, subscription, or service to which they apply.

42. Electronic Communications

You consent to receive agreements, disclosures, notices, confirmations, receipts, and other communications electronically when permitted by law.

Electronic communications satisfy legal requirements that communications be in writing, provided they are delivered in a form you can retain when required.

You may retain a copy of these Terms by printing or saving this page.

43. Contact Us

Twenty One Doors, LLC
5250 Lankershim Boulevard, Suite 500
North Hollywood, California 91601
United States

Email: support@twentyonedoors.com